It's really a couple of things, in terms of stakeholders. Certainly the Department of National Defence is a big stakeholder. I co-chair a committee with Rear-Admiral Smith at the strategic level. We had a meeting with stakeholders recently—I'm trying to think back now—in February, and we had one in the fall with the stakeholders to get their input on important issues related to both service delivery and policy. Also, they are giving us some feedback as to what they're hearing on the ground from members.
At the operational level, I think it's really important to note that when somebody is leaving the Canadian Forces for medical reasons, our case manager—“our” meaning VAC's—works with the DND case manager so that there's a seamless hand-off. They work together for a period of time, so that when the person comes over into VAC, we are not strangers to them.
Also, I'd like to point out that at the integrated personnel support units across the country I have 100 staff who go to work every day at a Canadian Forces base or wing, and they work side by side with military personnel to provide a one-stop service, so that if a veteran or someone still serving has some issues or some questions, they can go in to the integrated personnel support centre and hear about things that affect them related to the Canadian Forces, and also hear about the services and benefits to which they may be entitled from Veterans Affairs.