Thank you, Mr. Chair.
Thank you to all the witnesses for appearing here this afternoon.
The first question I have is for Mr. O'Brien.
Mr. O'Brien, in your speech or your presentation, which we later found you took from Mr. Jenkins—I don't know how true that is—you mentioned the importance of people being connected to the veterans community. I guess you mean people who look into casework. As you mentioned, if those people are not there, the service is either delayed or denied. Can you maybe shed some light on it? My understanding is that if the people in the department who look after individual cases do not have full knowledge—perhaps because they are not trained properly—that would on some basis deny or delay the service that is actually needed.