Just for example, I sent an email off to Veterans Affairs last week and told them I was interested in a certain portion of it. They came back and told me to contact my local regional office. Where's that? They didn't ask where I was from or tell me whom to contact. They just said I should contact my local office. It wasn't even accommodating to a veteran that may or may not have a working knowledge of Google or laptops. It's unfortunate that it didn't expand on....
Anyway, I tested them.