So do you work with new veterans to agree on actually what they feel is value for what you are going to measure...? Because obviously.... I'm not saying you would, but you could cherry-pick what you thought was good service, and a new veteran would say, “I disagree”. So how do you have that meeting in the middle, that meeting of the minds where both sides agree?
Because obviously the department comes to our committee meetings and they say, “We're doing great and everything is going good”. Then sometimes we get other witnesses who come in and say the exact opposite.
So as a committee, these targets or metrics are very important. Because if everybody agrees to them, they have to agree with what the results are.