I want to stay on this subject as to how you're gauging your success. I know the department is actively pursuing ways to enhance the service provision to our vets and there are a lot of ways you can do that. To find out how you're doing, I see that as part of the transformation you're using public opinion research, focus groups, polling. Typically, what types of people would come to a focus group?
On May 10th, 2012. See this statement in context.