Case managers can work out of district offices. Case managers visit veterans in their homes. They ensure that veterans are assessed appropriately for the level of service and benefit. They assess their health needs. They try to determine what it is they would require from Veterans Affairs or how they could best be assisted.
Sometimes it's most useful to visit the veteran in the home. You can see the home as well as the veteran, and you're able to figure out how the veteran functions in the home.