There's a process. It's called the selection for employee retention and lay-off. Basically, as you indicated, all of the client service agents received a letter in April advising them that their positions were affected.
We then have a process that all client service agents will go through, all of whom are considered qualified for their job. This will look at which employees will be retained. It's a staffing process that looks at competencies, or in other words is competency-based. We have had a number of staff who have already indicated that they have plans to retire and that they will not be undergoing the process. So at the end of the day, the number of staff who may be declared surplus will be reduced from the original 75 we had thought of.
It's a standard, fair, and transparent process that we're using across the country. Managers are involved in the selection process. Staff have received information packages to advise them of how the process will unfold. And such communication needs to continue on an ongoing basis, because, as you can imagine, employees have lots of questions and we want to make sure that we can communicate with them.
We're expecting the processes to take place over the next number of months and staff will be advised of the outcome of those as soon as the processes are complete. At that point, the managers will make decisions on how we're going to move forward at that time.