For medical release, we have a casualty notification process. If a veteran is injured overseas or in Canada, we have an automatic notification of that injury. We automatically get that out to our caseworker in whatever city it may be. In the early days, the lead is with the case manager from the Canadian Forces, because the member is still serving. But we introduce our case manager as well, so it's a bit of a dual. One might call it an overlap, but I think it's important for trust. As the member gets closer to releasing, the level of input between the Canadian Forces caseworker and the Veteran Affairs caseworker changes. We try to make it as smooth a transition as possible.
On May 31st, 2012. See this statement in context.