I call the meeting to order.
Now that our guest has arrived, we can start.
We have a quorum, and everybody is in place. I am certainly pleased that for our continuing study of transformation initiatives, Ombudsman Guy Parent is here. With him is Gary Walbourne. Guy will introduce him properly. Also from the department—almost Guy's counterpart in the punching circles—is Keith Hillier.
Both of you are veterans before this committee in your own right, and we're very pleased to have you here today. You certainly know the routine. We'll have the comments first and then there will be questions from the committee, so there's no surprise there.
If we're all ready to go, then, Mr. Parent, are you prepared to start?