I just want to make sure I am clear here, Ms. Pellerin. Other people have talked about case managers. The first point you made, on page 3, was that you had “improved the timeliness of our decisions through a reduction in the turnaround time for Rehabilitation Program eligibility”, etc. Is this what you are crediting the streamlining of the case managers to, their being empowered to make decisions? Am I clear on that?
On June 5th, 2012. See this statement in context.