Not district offices; I'm aware of the downsizing, right-sizing, transformation process, as I spoke of briefly. We're all very much aware of that.
Whenever you reduce the number of people around, you're going to reduce the number of capabilities to discuss matters with veterans.
As an aside, often there are veterans who view Veterans Affairs Canada, and anybody in government, with a good deal of suspicion. It's just the nature of some of the people. So the more they're able to speak with a person, the better off they are. Anything the department can do to encourage the capability to have a warm voice at the end of the phone would be very much appreciated.