In lots of cases you're not talking about an episode of care that has a start and a stop; you are talking about—I don't want to use the word continuum—a journey, for sure. I think, like any journey—that's what Nancy's referred to—there are times for intensive case management, and there are times when things are going along okay, but you're always on the ready for the next intensive period.
On June 7th, 2012. See this statement in context.