It's part of developing the culture of a team approach and having an interdisciplinary team to assist the veteran. Also, we've been seeing a growing complexity of the issues over time. Individuals requiring case management 20 years ago, 15 years ago, and some of the complex cases we see today, an individual with physical or mental issues, addiction, family issues, financial issues, transition issues from military to civilian life.... They don't necessarily have all the expertise or the knowledge to assist with some of these very complex issues or to assist somebody with several issues to address. That's where we're seeing the culture shift into seeking assistance, so they can best help the client in achieving the outcome of their case plan, their rehabilitation, or in doing the transition.
On September 26th, 2012. See this statement in context.