Case managers are employed by the department, but sometimes we may call on clinical case managers. Those are external, contracted resources that we can call. But they are not the ones in charge of case management. If we have to take action in a more... How should I say this? Let's say, for example, that someone with suicidal tendencies is in crisis. In that case, we can ask a resource person to help that client. Sometimes, that means going with the client to an appointment to make sure that the follow-up is done and that the client did go to their doctor's appointment, for example.
On September 26th, 2012. See this statement in context.