In the public service, each employee has a learning plan and we do a yearly appraisal. A client service agent or case manager will sit at least once a year with their manager to review their training needs, their performance. If there are areas that need a refresher or need to be improved, or if there are things they want to perfect or they want to acquire an enhanced skill set, that's discussed on a yearly basis. Each employee has a learning plan.
The training regarding programs or getting some of the skill sets is then rolled up at a national level, and we have a national strategy. When we see a need for a refresher on certain programs, we will roll out a national training plan for staff so they can update or refresh their knowledge or skill set, depending on the subject or topic.