What would help us is to ensure that the case manager has an equitable workload or a balanced workload between more complex cases and cases with less complexity so that the case manager can dévouer the time and the effort required to help the veteran.
The tools have allowed the case manager to balance his workload and have enough time and disponibilité to help the veteran. If the veteran were to need daily access—because there is a critical period during the phase of the case plan—then the case manager could be available for the veteran to follow up, meet, do the case conferencing, seek advice from other experts, health professionals, to support and assist the veteran in the case plan.