We do a screening. It could be a client service agent or it could be a case manager. It depends on the situation. The basic question is about how the veteran is doing, what his or her situation is. Some of them might know what they're looking for. Some of them might not be aware of what we have to offer, so there would be a series of questions and answers to see what we can offer the individual, and in some cases their family. Also, if the veteran is not sure of what he or she is seeking, then we would do an exam or an assessment of what the situation is, what the issues would be, to see how we can help and what would be required in that particular case. So whether that person needs to be referred for case management or for a disability award, or be referred to any of the number of services—whether it's the veterans independence program or others, it depends on the situation of the individual—there would be an assessment based on questions in an interview.
On September 26th, 2012. See this statement in context.