We have a solid program. We do research. When I say research, we don't do research in case management, but we do research on best practices; we exchange best practices, and we keep up to date. We do have experts within the department who keep up to date worldwide on best practices and case management and ensure that we have a good learning program and a good competency program for our case managers, to support them in doing their job as case managers.
On September 26th, 2012. See this statement in context.