It might not be a case manager; it might be another person in the district office dealing with that.
If the individual already has a hearing disability that's been recognized as linked to his or her service, when he goes to his provider to get the hearing aid, the provider would communicate with the department or a third-party provider and would get authorization. We would take care of the payment and the veteran would leave with his hearing aid. Or if it needs to be ordered, it would be paid for, and then when it's ready he would pick it up from his provider.