Thank you very much, Mr. Chair.
To begin, I would like to join my colleagues in thanking you for your great work and for coming here this afternoon.
The first question I have is to Madam Bastien. In your presentation, you indicated, and I quote:
Recently we have experienced a cultural shift in the mind set of Case Managers. More and more they are seeking assistance from the experts who are there to support them. The department encourages this practice because it is in the best interest of our clients.
Can you maybe elaborate a little bit more on this and on how it happened? Did it come from within the department? Was it a sudden idea? It's very interesting.