Okay.
The other thing is this, and I'm really trying to make it simplistic because I'm having another tough time understanding it.
In our previous hour, Veterans Affairs mentioned that it's very important to get the case in. An adjudicator would look at it, and if there's not enough information to make a good decision, it potentially could be rejected. Then, if they decide they want to go directly to VRAB, it goes to you folks. At that point, the veteran is required to get more information.
Is the onus on the veteran to get more information, or do you folks help them get the information? Let's say it's a meeting with a specialist; who helps them get that?