I'm just trying to get your opinion coming at it from a Veterans Affairs standpoint.
If I were an adjudicator and I was missing something that would really help me find in favour of a veteran, why wouldn't I call up the veteran and say, “Jimmy, you're looking good here, but you're missing a document. Go to your specialist and get it done.”
I know that in the case of passports, if they're missing something or if the picture isn't right, they call the person and say, “Get your picture fixed. It's file number such-and-such.” They send it, and it gets approved.
From your standpoint, wouldn't it make the whole system a lot simpler if we were to just fix it at the Veterans Affairs point? Then it wouldn't have to come to you folks. Am I missing something?