I want to go back to Mr. Lobb's line of questioning, because statistically it seems that 65% of the appeals that are launched are coming back in favour of the veteran. It raises the question of whether Veterans Affairs Canada could be doing something better or different up front, at the beginning of the chain, so that these individuals wouldn't launch an appeal in the first place.
Certainly you must have a pretty strong sense of what it is that's being appealed and why it's being appealed.