That's interesting.
I'm getting a sense again, through Mr. Lobb's questioning.... The ombudsman released a report; obviously there was an action plan, but I'm getting a sense that there's still something missing, and that's the case management system, somehow. I'm getting a sense that data.... We're asking questions today, and the data isn't not readily available because either the data isn't there or the system isn't there.
Is there something lacking in terms of a case management system, in your opinion?