In terms of managing cases, I believe that's better directed to Veterans Affairs, because managing cases is their role. As Ms. Vent described, I believe veterans bring their cases to the Veterans Review and Appeal Board and usually have an expert representative work with them, someone who's very knowledgeable about the law and the kinds of evidence they need to bring forward. In a sense, then, Veterans Affairs provides free legal advice to veterans to help them with their cases. As I understand it, this is unique in the world.
We look at the information and evidence brought before us and try to render the very best decisions that we can to explain to them why their cases were approved or denied.