A veteran can contact the department about a complaint and the veteran will be informed of his or her rights. The veteran is informed when the decision is made. As I said in my comments, the veteran will receive a letter in writing. It will talk about the reasons for the decision. It will also talk about what recourse the veteran has.
The veteran can contact the department or go to the Bureau of Pensions Advocates, which will represent the veteran even at the first level. They will give the veteran advice, help him or her with the decision, and provide additional material regarding the options the veteran has, such as going directly to the Veterans Review and Appeal Board or filing a request with the department for a review. Veterans have a few options.