To request a departmental review, it's a matter of filling out a form and providing additional information. They can submit that directly to the department on their own. They can also engage somebody from the Bureau of Pensions Advocates, which, as we mentioned earlier, is a service with no charge. It's free to the applicant, and they would advise them what the best course of action would be.
It's a matter of filling out some forms and providing information that would support the request for a review. They would get correspondence from us saying they were assessed at a certain rate, as well as whether the decision was positive or whether their claim was declined, and the reasons for that, and then they could address those in their appeal.