A number of things have been done internally around reducing red tape. We talked about the plain language initiative. We're going to be looking at all the documents that we send out to applicants. We've reduced the number. We've reduced documents on how to manage your lump sum award from 12 pages to two, for instance. We've done some outreach to veterans who've received decisions from us, both favourable and unfavourable, and asked them about the material they got from us—what they read, what they don't read, how they found it. Did they find the letters easy to understand? Were they difficult? Were the decisions clear? We made some changes based on that. A large number of people said they'd rather go to the web, so please don't send them any more pamphlets. That's one of the things.
The other thing we're doing to continue to reduce our turnaround times is examining the processes we use to make decisions and reducing the number of hand-offs that have to take place. We are making sure that the process is as streamlined as it possibly can be to get a correct decision out as quickly as possible.