Okay.
Each of you would have seen the pretty extensive report that was done by the ombudsman, dated March 2012. It includes some very damning statistics and seven recommendations. I would be a little bit surprised if you disagreed with the statement that there are problems within the Veterans Review and Appeal Board that need to be addressed. That's why we're here.
My question for each of you is this: are the problems within the Veterans Review and Appeal Board structural, or are they personnel problems?