We do absolutely have that baseline data. I just don't have it here in front of me, unfortunately.
You can't know whether you've transformed or not if you don't know what you're moving from and moving to. People might be frustrated at the speed at which we're making these changes, but we're trying to be very deliberate. We don't want to ever lose sight of our service standards currently. We don't want to fall below what we're already doing. We only want to improve.
So before we add every new step, we try to make sure that we're protecting the quality of work we're already doing. For our pilots here on the committee, it's like flying a 747 and strapping on new engines while you're in flight. That's kind of the way it feels for us.