Mr. Chair, I might add two thoughts to the question.
First, as the dominion president just shared with us a few minutes ago, the Department of Veterans Affairs has an extraordinarily complex group of veterans they're trying to serve, and not everyone fits one particular mould. We have to look at trying to customize our service offering to provide the services where and when and how the client requires. We take it into consideration. If someone has very special needs, we take that into consideration in terms of our service offering.
Taking a step back, I mentioned in my remarks that as we go through the transformation process, we are using a project management approach. We have some number of independent projects we're working on to transform the department. In some of those projects, particularly where there's automation involved, we want to make sure that there's a privacy risk analysis done. If we are introducing some new business process or some new step in automation, we are tightening the bolts on security to make sure that we're not inadvertently or accidentally creating some possibility of opening up people's personal data in a way that wasn't envisioned and advised. And we test it.
This is something we're going to be going through as we continue in the next three and a half years of transformation to make sure that these bolts continue to be tightened and that we're restricting information access to only those who absolutely need to have access to it.