I think it's important when you have parts of the service that can be measured, then and now, and the streamlining effect can be identified. It's part of the whole package of getting rid of the red tape and making things work in a more efficient and faster way for vets, because that is what this is all about, making things easier for the vets who need the services. Being able to measure progress is certainly one of the things we should be doing.
On October 3rd, 2012. See this statement in context.