Thank you again for being here today.
I think Mr. Harris said it well, in that any change that's brought forward.... I know that Minister Blaney certainly looks at it and asks what we can do to better serve our veterans, to more efficiently serve those people who have put their lives in harm's way on behalf of our nation. And I know that's something that runs very deeply amongst all of our staff throughout Veterans Affairs. I've visited many of the offices, and our staff are just such passionate advocates for our veterans.
I'd like to speak very briefly about the plain language initiative that's been brought forward and just tie it back into the disability claims. Not only are disability applications now being reviewed and an answer is given to the veteran in a much faster period of time, but if the answer happens to be negative, the veteran receives a very clear plain language letter from the ministry that explains exactly what information was missing so that the veteran can go out and obtain that information if they feel the decision was incorrect.
Could you elaborate on that plain language initiative?