We have an initiative under way now where we are reviewing all of the communication, all of the letters, all of the decision documents and so on, that we use to communicate with veterans so that they are clear, concise, easily readable, and easily understood. That way we're not speaking in—if you can forgive me for saying it—“bureaucratese” in a letter to a veteran who really needs to understand the decision, yes or no, and, if no, then what additional information the veteran should provide, what they should do.
On October 3rd, 2012. See this statement in context.