Thank you very much, Mr. Chair.
I would like to talk a bit about the service. You said that it would be improved and that you would be cutting down on red tape. I would also like to talk about the 600 Service Canada outlets that you mentioned. You are aware that people often come and see us, their members of Parliament, because they have knocked on every door without getting an answer. We are getting more and more of those visits from veterans, and 90% of the cases are very complex.
Let me give you an example. A lady came to see us because her father, a veteran, had died. She had been denied funeral expenses and she was trying to find out why. She came to see us; we have tried to contact the appropriate people, but no one has called us back. We have no information. What do we tell that person? What answers do we give her? And we are in a major centre, not in some remote area.