With respect to veterans who are suffering from severe post-traumatic stress disorder or severe psychological concerns, I've spoken to some who say that sitting in front of a computer screen just doesn't do it for them. They have great difficulty trying to manipulate how to do all that, because obviously they have various concerns.
Can people from the department go to their homes and assist them in the process? Or can they still revert to the system from before, whereby they can get one-on-one counselling and help, either in their homes or where they're comfortable? Maybe they could go to a local Legion and get help there with a VAC representative who can assist them in this process.