My thanks to the witnesses for being here and for their efforts to provide good services to our veterans. The services are well-deserved.
I have some questions about the production of My VAC Book. You say that everyone has a personalized book. Now, I have looked at five different books for different types of veterans—unfortunately, there are variations depending on the type of veteran—and it seems to me that the information is rather general in nature. I do not see a lot that is personalized. You do not find services that might be offered in a veteran's own region, for example.
So could you tell us what is personalized, in your view, and what distinguishes one from another?