Yes, absolutely. After the Veterans Ombudsman's report and recommendations were released, the VRAB came out with their action plan to remedy a number of the key issues raised by the Veterans Ombudsman's report.
One is looking at their mission vision, but they've also been working very hard on the decision letters. That's really important in regard to the veteran having a perception of fairness in the adjudication process and knowing what was missing. It also is really important in going to the next level in determining why it was turned down and what evidence is required to achieve a favourable decision.
The VRAB has been conducting focus groups and bringing veterans together to look at the decision letters to see how to make them more in plain language and easy to understand. They are actively working to remedy some of the issues.