As I mentioned in my presentation, one of the issues is that the evidence requirements are onerous. The burden is on the veteran. At each level, additional medical evidence is required. That's one of the issues.
The other thing is that it's not quite so easy as saying that Veterans Affairs delivers 20,000 decisions, and 75% of them are favourable, which is about 15,000, so those are the other 5,000 decisions. Those aren't necessarily the 5,000 that go in front of the board, because you could be bringing a favourable decision to the board. It could be an entitlement issue. It could be an assessment issue.
To look at, it's not an easy process. The VRAB does vary. At the review level, it's 50% of the decisions, and at the appeal level, it's another 30%. Our view is that it's probably related to the evidence requirements. As well, it's complex.