Yes, I can give you an example.
If Charlotte were having difficulties with her lower limbs—for example, perhaps she had an injury to her right leg—and was interested in finding out what treatment benefits are available from Veterans Affairs Canada, she could simply go in and click on “Treatment benefits”. She's interested in understanding what the policies are and she wants to do this in the comfort and privacy of her own home. She clicks on “Treatment benefits” to find the policy, and the policy comes right up.
For example, it's “Aids for daily living”. She may be interested in what we provide in terms of canes or other kinds of devices to assist with walking. She can click on the policy for “Aids for daily living”.
What comes up is a very simple policy, in terms of the purpose and the objective of the policy, and it lays out in very simple terms what would be considered in determining whether or not she would be eligible for any of the aids to daily living.
Essentially, this provides her with enough information so that, if she wants, she can talk to a case manager, talk to her health practitioner about the need, and then contact Veterans Affairs to obtain the approval of the benefit.
I'll go back to you, Sheri.