If you want, Janice, I can handle the first question.
Mr. Stoffer, at the end you referred to veterans in areas where they don't have a CAP site or they're not on computers. We have many different options. This is not the only tool we use in communication. We're extremely proud of it, but it won't cover all our audiences.
For many years the department has been known for adapting to what the veterans need. Salute! newspaper is one example. We use a large font because we know our readers are of an age that they need that. Sometimes we anticipate it before we're asked. That's the best situation. We have publications that are liked by veterans and we will maintain those.
To promote something like the benefits browser to folks who don't have access will be done through our existing publications like Salute!, but we also have the ability through the 1-800 number that you mentioned that veterans can call. They say they're not online, but they've heard about this and they want to have a package sent to them.
Our call centre and staff in our offices have been trained. They will be able to go through it themselves, so veterans can say this is the information they're interested in, and then it could be mailed to them. These alternative delivery methods are available; even this tool might not be of interest to a particular veteran.
The other thing we're finding, based on feedback, is that family members are also increasingly becoming our audience, because they communicate for the veteran. While veterans themselves may not be into computers, in many cases the family members are.
You mentioned Canadian Forces bases. We have ongoing SCAN seminars. As part of our outreach—and I think former colleague Colleen Soltermann has been here to talk about our outreach—we go to bases and have sessions at military family resource centres. We're able to tell them about the new tools and also the traditional tools, and we add those to the mix so that veterans have choices of how to get the information.
Hopefully that helps to answer your question.