Yes, although a slight nuance is that it definitely was the leadership of the ombudsman's office that started the process. They had a tool and they brought it to the department. I want to recognize their leadership in doing that. They shared that they had something they thought was worthy that the department should consider. Once that happened, we worked over the months with the ombudsman's office. After that it was expanded to service officers at the Royal Canadian Legion.
We're not done, though. I must add that this is the launch. As with any web tool, it's only as good as the feedback we get, in this case from users, veterans, and service officers. Part of our plan is that we will do focus testing later this calendar year. It is a continual process to get feedback to make it better.
The ombudsman, I'm sure, will have other recommendations the department will consider in regard to communication. We are open to those, because at the end of the day it helps us communicate better with veterans.