I'd add to Janice's point about needs.
What's important for the department, and frankly for other departments, is to respond to the needs of the veterans. How many tools are enough? We don't know in five years if Twitter is even going to exist anymore. It's more likely it'll be replaced by the next new one, so we have to be conscious of where our veterans and their families are and we want to be there. We also know that CF modern-day veterans have online chats and they have their own communities. Ours isn't to replace those, but it's to complement them from an information perspective.