I can answer that. To make a request online is absolutely possible. There's a “Contact us” button. If they have a question on anything in particular, and it doesn't even have to be about the web content, we have an information box that comes into Veterans Affairs; it's monitored and then either followed up on or sent to the appropriate area of the department.
As far as the level of detail goes, there are a couple of things. I think today we went through the demonstration quite quickly. In some ways I think it's a little bit of an artificial environment: we scrolled quickly because we were trying to respect the committee's time, so we gave you a quick overview.
I think how readers will process this quite likely depends, as you say, on their literacy level and on their health condition. Again, we're committed to listening to the needs of our veterans and we understand completely that no one website will answer every question, but we are committed to constant improvement.
We will look at feedback from our veterans in the coming months and ask them whether what they see is too much information for their questions. Do we need to reduce it some? Maybe we just need to have headings. Those are the kinds of questions that we'll get through our public opinion research. Then we'll be able to adapt it accordingly, because without knowing from the users themselves—