Sure. Perhaps if you look at the claims completed column and use round figures, you'll see that the figures VRAB gave you come to about 5,000. Ours come to about 7,000. Also, we do about 2,000 departmental reviews a year, which Mr. Saez referred to, where we don't go to VRAB and we divert the case back to the department. That's where those figures would match up. We take about 5,000 to VRAB and 2,000 back to the department. That's where the 7,000 for our column would come from.
On the number of claims counselled out—5,000—they don't get to VRAB, so they wouldn't be part of VRAB's statistics. We track them because they're part of the work we do and, naturally, when we need a budget and human resources, we have to show people what we're doing.
As you know, our service is free. Clients will come to us after they receive a departmental decision, not necessarily because they think the decision is bad or wrong or that they've been wronged, but because we're available. We provide a service. We will review the decision for them and give them our advice and opinion regarding their decision.
Like anyone who engaged counsel would, they would ask counsel for their advice as to whether they should proceed to the courts or to the next level of redress or whatever. In 5,000 cases—that's the counselling-out figure—people have come to us and we've so advised them. I think that will match up all the figures you have.