The screening process has to be good at the onset. The questions have to be designed in a way such that you can draw out a person's empathy or understanding of what the system is all about. As far as training goes when they get on the board, we spend three months with our staff, and we don't see other members. I think that from the get-go we should be mentored by other members who are out in the field and actually making the decisions.
On October 22nd, 2012. See this statement in context.