I had been working with the department as a veteran since 1992. In fact, I helped create the New Veterans Charter, and I helped amend the Pension Act, so I'm very well aware of what Parliament expects. There were a couple of times when I was ground down by pressure of the staff, and I can count them on one hand. But for the most part, I absolutely stuck by the act.
On October 22nd, 2012. See this statement in context.