There should be no changes made at the board until the problems of impartiality and bias are fixed. Absolutely no changes. There are big changes coming. Video conference hearings would be one example. Every other tribunal in Canada will use a video conference as a last resort. VRAB is going to use it as a first resort. These are special people we're supposed to be dealing with. The veteran is going to be asked at the hearing if he minds appearing by video conference. Well the veteran has waited three to six months to get a hearing, so he's not going to say no.
On October 22nd, 2012. See this statement in context.