Since the beginning of the year we've gone out to our stakeholders at different associations and done more outreach with them in having them understand our work, the process, the benefits of the legislation. All that information is on our website, including the publication of the decisions that we started in May that will assist in that approach of being more transparent and having the people understand what we're doing and to assist them. We have those initiatives that we started as well. Again, I would defer to Ms. Rowell with respect to what we've done with respect to the ombudsman's recommendations and where we are with the plan of action to address each recommendation. Actually, we're seeing benefits already within the board with these initiatives, in assisting the members and the staff in exactly what you stated at the beginning of your comments.
Everyone who comes to work at the Veterans Review and Appeal Board is there because they are dedicated and they want to do their part to assist veterans to obtain the benefits to which they are entitled. Anyway, I digress, and I'll ask Ms. Rowell to address the specific points of our plan.