To my mind, it's a better level of service. It's basically a triage model, whereby we have separated those duties that can be done by other government employees in a very responsible and careful way. We can have confidence in what is done by the Service Canada representatives as that material moves to us. I feel it would build confidence and convenience into the lives of veterans who availed themselves of that service.
Moreover, it allows us to keep the very complex cases for those very experienced and expert case managers who are on our staff. By keeping the very complex with the very highly trained, and the simpler cases—not simplistic, but simple—with those who are trained to a different level, I think we get the greatest economies and the best outcome for the veteran.